Any questions? Please contact our customer service team.

All the channels listed below can help you however, it will most efficiently addressed by our support representatives, if you post it to the live chat.

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Live Chat

Chat with a Customer Advocate

9am-5pm EST Mon-Fri

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Email Us

Our email address is [email protected]

We will respond within 1 business day

Call Us

You can call us at
+1 650 282 2042

9am-5pm EST Mon-Fri

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Frequently Asked Questions

Please read our FAQ below (Clicking the text to view) before sending us a message.

Shipping

How long will my delivery take?
Will I receive confirmation of my order?
What exactly happens after ordering?
How can I change my shipping address?

Payments

My Credit Card has expired, how do I reactivate it?
Do I pay Tax?
Whom do I contact if I have a billing question?
Can I pay using Paypal without a Paypal account?
Which payment methods are accepted in the Online Shop?

Shopping

What is Buyer Protection?
How secure is shopping in the Online Shop? Is my data protected?
I have problems accessing some 5starpresents pages. Some of the pages look strange. Am I using the right browser?