Any questions? Please contact our customer service team.

All the channels listed below can help you however, it will most efficiently addressed by our support representatives, if you post it to the live chat.


Live Chat

Chat with a Customer Advocate

9am-5pm EST Mon-Fri

Chat Now

Email Us

Our email address is [email protected]

We will respond within 1 business day

By contacting us, you consent to sending the above information to 5starpresents, which will be stored in Singapore.

This information may be used for providing marketing materials to you from 5starpresents and its subsidiaries.

If you wish to opt out, you may do so at any time by clicking on the “unsubscribe” link that appears at the bottom of each of our emails.

Call Us

You can call us at
+1 650 282 2042

9am-5pm EST Mon-Fri


Please visit to create an account to see the knowledge base, submit support tickets and join the community.

Frequently Asked Questions

Please read our FAQ below (Clicking the text to view) before sending us a message.


How long will my delivery take?
Will I receive confirmation of my order?
What exactly happens after ordering?
How can I change my shipping address?


My Credit Card has expired, how do I reactivate it?
Do I pay Tax?
Whom do I contact if I have a billing question?
Can I pay using Paypal without a Paypal account?
Which payment methods are accepted in the Online Shop?


What is Buyer Protection?
How secure is shopping in the Online Shop? Is my data protected?
I have problems accessing some 5starpresents pages. Some of the pages look strange. Am I using the right browser?