Frequently Asked Questions

Please read our FAQ below (Clicking the text to view) before sending us a message.


How long will my delivery take?
Will I receive confirmation of my order?
What exactly happens after ordering?
How can I change my shipping address?


My Credit Card has expired, how do I reactivate it?
Do I pay Tax?
Whom do I contact if I have a billing question?
Can I pay using Paypal without a Paypal account?
Which payment methods are accepted in the Online Shop?


What is Buyer Protection?
How secure is shopping in the Online Shop? Is my data protected?
I have problems accessing some 5starpresents pages. Some of the pages look strange. Am I using the right browser?